Good afternoon!
We’re excited to announce that earlier today we launched our new Online Banking service. We hope you’ve heard about it by now. If you haven’t, we have a few posts here and here on our News and Events page with everything you need to know.
If you want to skip the details, here’s the summary: We changed Online Banking service providers. Last night (July 7), we shut off the old system; this morning (July 8), we activated the new one. The new website offers a fresh, clean view of your accounts—checking, savings, certificates of deposit, lines of credit, debit cards, and loans—with ASB. Once you enter the new dashboard, we think you’ll discover that it’s much easier to view balances and make transfers and payments.
When you login to Online Banking for the first time, the system will ask for your existing ID. This is your current Online Banking username. You may sign in with your mobile banking app username. From there, the system will guide you through a registration process. Again, to learn more about the process, click here.
If you’re reading this because you’re having trouble logging in to the new website, we’re glad you’re here! Here are a few quick tips:
- If you forgot your existing ID, call customer service at (316) 733-1375. We will assign you a new one.
- Your security code is your existing ID and the last four digits of your Social Security number.
- If you locked your account, call customer service at (316) 733-1375. We will unlock it.
In addition, you’ll notice we added a few extra layers of security. New security questions will help identify you when you login and when you need to reset your password. If you forgot the answer to a security question, call customer service (316) 733-1375. First we will verify you; then we will reset your answer.
If, later, when you login, the security image and greeting you selected do not show up, do not complete the login process. Instead, call us. If it’s afterhours and you need access to your account, use the Express Phone Banking service or ASB’s smart phone mobile application.
The new Online Banking service offers some sweet new features, and we’re excited to tell you all about them. Right now, we’re going to focus on making sure you get logged-in. Check back to learn more about fantastic new services like external transfer, MyFi (our new Personal Finance Manager), and smart phone Bill Pay.
Thanks for your patience while we work through the transition! We think it’s worth it.
